.At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.**JOB SUMMARY**Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day to day operational issues and opportunites for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interact with peers and customers on a regular basis focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Participate in Recruitment of IT support personnel- Training of site and corporate tools, processes and service delivery.- Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc- Participation in metrics management and performance of IT support and services.- Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.- Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data- Compliance with regulatory requirements, Security policies, and SOX related activities- Schedule personnel job duties to provide necessary coverage- Participate in the exchange of ideas and information within the department- Organize verbal and written ideas clearly and use an appropriate business style- Provide regular updates to appropriate managers- Assure that procedures and work instructions are efficient and not redundant- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are "best in field"- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority- Confer with reporting manager on complex or unusual situations- Establish new measurement systems if/where possible- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization- Ensure 100% adherence to all company policies and procedures (i.E
