To strengthen our teams, we are looking for an Inside Sales Representative (F/M), to work at our office in Mexico City, Mexico.You will be a key contributor to our sales team's success and customer satisfaction.RESPONSIBILITIESFollow existing customers and increase our business with them.Prepare quotations and carry out commercial negotiation with both clients and suppliers.Follow up on quotations with the customers.Understand PCB technical drawings (Gerber files).Register quotes, PO in our SAP system.Follow up KPI and ensure that we are reaching our sales forecast with active customers.Support the outside sales team during their business trips.Coordinate the communication between our customers and our different departments (Engineering, quality, customer service…).Conduct customer satisfaction surveys and assist in analyzing and improving customer satisfaction.Manage stocking programs, Call-off, VMI, CMI…Report frequently to the management about the sales results, target achievements and business opportunities.QUALIFICATIONSEngineering and/or business education.Experienced individual would be preferred but younger individuals with sales experience can apply.You are fluent in English (oral and written required).Good knowledge of SAP system.Your listening skills are great (towards customers, colleagues), you are empathetic.You like communication and customer relations.You are able to deal with cross-functional and international relations, in a multicultural company.You are reactive and know how to find relevant solutions.You are also proactive, determined and persevering, with good interpersonal skills and team spirit.What ICAPE GROUP can offer:Challenging projects in dynamic collaborative team.Great promotional opportunities. We encourage internal promotion, whenever possible; international mobility.SALARYBased on profile and experience: show us what you can do!Basic salary and commissions.POSITIONPermanent contract, full time.Position open to disabled workers.LOCATIONMexico City, MEXICO.#J-18808-Ljbffr