**Job Title: InsurtechImplementation Specialist****Job Overview**:**Responsibilities**:1. Implementation Support:- Collaborate with clients to understand their specific needs and requirements.- Analysis of workflows and product pricing matrixes to identify the most efficient ways in which to translate those processes to our platform.- Work closely with internal teams to configure and customize the platform to meet client expectations. This includes adapting existing excel and word files and documents.2. **Training and Support**:- Engage with clients to provide comprehensive training on how their offerings were implemented into the platform.- Address client inquiries and concerns promptly, offering effective solutions to any issues or concerns.- Act as a point of contact for ongoing support, ensuring client satisfaction and retention.3. **Documentation**:- Create and maintain detailed documentation of client configurations and customizations.- Develop user manuals and training materials to facilitate the onboarding process.4. **Quality Assurance**:- Conduct thorough testing of the platform, including during deployment of new features to ensure functionality and help resolve any issues.- Work with the development team to communicate bugs and improvements identified during implementation.- Collaborate with Sales team to provide insights and recommendations for that can enhance the implementation process.**Requirements**:- Strong analytical and critical-thinking skills.- High proficiency in Microsoft Word and Excel.- English fluency at a professional level, both written and verbal.- Excellent communication and interpersonal skills for effective client engagement.- Ability to adapt to a fast-paced and dynamic work environment.- Customer service-oriented mindset with a focus on client satisfaction.- Detail-oriented and capable of managing multiple tasks simultaneously.**Preferred Skills**:Familiarity with insurance industry practices and terminology.Join our team and be a key player in reshaping the future of insurance technology.Pay: $25,000.00 - $39,000.00 per monthWork Location: Hybrid remote in 44200, Guadalajara, Jal.