Is Network Service Specialist

**IS Network Service Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Defines, manages, and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services. A key resource, a definitive source of knowledge processes, who contributes their expertise to enhance organizational effectiveness and support the organization's vision and strategic direction.

**Your responsibilities**:

- Coordinates with Network service provider staff to validate network alerts, issues and changes.
- Performs assigned activities in the event management, service level management, problem management processes to ensure delivery of IS Services.
- Continuous Service Improvement (CSI)
- Collaborates with IS suppliers with regard to the operational implementation of outsourced activities and/or the current license usage, consistent with existing agreements.
- Conveys architecture, standards, policies, norms, and guidelines to IS Supply.
- Responsible for assessing and providing recommendations relating to trend analyses of incidents, working with the relevant IS Service Coordinators.
- Approves/rejects resolution of problem tickets.
- Analyze current service performance for potential problems and improvement.
- Support global vendors in analyzing problems and developing solutions.
- Run and monitor continuous technology improvement projects.
- Propose and evaluate business case for changes or new services.
- Evaluate service refresh and new services.
- Maintain a daily cooperation with global vendors and work with them to ensure service level targets are met.
- Support global vendor to resolve major incidents

**Your background**:

- Bachelor´s Degree in Information Systems or related careers.
- 3+ years of hands-on experience in IT infrastructure services on alarge and complex scale.
- Experience working with suppliers.
- ITIL certification is desirable.
- Leaership.
- Advanced English level.

**More about us**: