LIFE AT BRP
At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.
Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.
Our 14 500 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.-
GENERAL SUMMARY
BRP offers a career opportunity as IT Coordinator; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model and communication protocols.
EXPERIENCE AND EDUCATION
Bachelor's degree on computer science
7+ years of experience configuring, building or troubleshooting computers, printers, scanners
3+ years experience leading Help Desk and Service Desk (Proximity) support
3+ years Leading multi location resources
English (Speaking 80%, Writing 100%, Reading 100%)
KNOWLEDGE, SKILLS AND CERTIFICATION
User and services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)
Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)
Multi-tasking
Troubleshooting skills
Effective problem solver
IT background in supporting Office and manufacturing environment
Availability to work on the day shift and attend escalation after office hours
Lead communication on emergency ticket status and next steps to business
Punctuality
MAIN TASKS AND RESPONSABILITIES
Analyze, Monitor and measure performance for end user support following our operation model
Assure Triage process is being followed to assign ticket priorities according to agreed SLA
Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Be the link between shifts for Service continuity
Assure urgent requests from managers and superiors are handled satisfactorily
Create and maintain IT processes in compliance with IT and business programs
Control and validate assets inventory accuracy
Collaborate and teamwork with IT partners to have a continuous IT service delivery improvement plan
Build and sustain IT Manufacturing proactive support program
Monitor and plan preventive maintenance program for shop floor IT devices
Identify and enable service improvement initiatives to reduce shopfloor IT equipment downtime
Align IT support with business needs across multiple shifts and work days
Lead daily governance across functional teams
Assess new projects hardware requirements to plan from purchase orders to service delivery
Collaborate with external service providers to warranty service delivery. Escalate incidents in a timely manner to prevent business disruption.
Support/Coach and supervise Site Leads and Help desk Agents on the services to be carried out or in progress, or whenever these people cannot solve certain complex problems by themselves.
Provide follow-up and responses to the feedback obtained on the Service Desk Surveys in connection with his own objectives obtained from his superior, provide feedback evaluation of site service agents according to the schedule established by BRP
Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001 and CTPAT, PSP.
Comply with safety rules according to the function.
Comply in time planned training related to Quality and Training.
Identify and report any quality and compliance issues and support corrective actions.
THE ROAD SHOULD BELONG TO EVERYONE.
We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.
We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us.
Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.
