ACCOUNTABILITY LEVEL:
Reporting to the Director of IT for Latin America (LATAM), the role of LATAM Digital Manufacturing and Supply Chain IT Business Relationship Manager (BRM) represents the IT function in collaboration with the Operations and Supply Chain business leaders in Latin America. The position is responsible for ensuring the successful delivery of Digital & IT projects, minimizing mission-critical system downtime, and empowering the Operations and Supply Chain teams to fulfill their commitments through technology, while adhering to global standards and regulations.
This role is accountable for leading the Digital Manufacturing and Supply Chain IT organization, overseeing the development of Digital Strategies, local support execution, and the implementation of strategic projects to meet the specific needs of the Latin America Clarios business units. The position holds responsibility for the overall quality of IT services supporting the Operations and Supply Chain functions, with internal direct reports located at both headquarters and manufacturing locations within the Latin America region.
The position requires a demonstrated ability to manage a diverse portfolio of requests, mediate efficiently between competing priorities, and work effectively with IT colleagues, contractors, and business management. This involves navigating within and across reporting relationships, business units, and geographic regions.
Finally, this leadership role is responsible for managing, developing, and engaging its team members. This includes the hiring of staff, providing instruction, coaching, and conducting evaluations. The role is held accountable for optimizing the mix of internal talent, purchased services, and tools to enable business results at the lowest delivered cost.
Scope & Responsibilities:
Stakeholder Management
Partner and act as the IT point of contact to the Latin America Operations and Supply Chain business functions. Develop and maintain strong, trust-based relationships with internal functional partners across various business units. Serve as the primary point of contact between IT and the business, actively listening to functional partner needs and concerns. Act as an advocate for the business within the IT organization, ensuring that functional partners interests are represented.
Strategy Development
Align IT services with the strategic direction of the business and its various departments. Proactively identify new and innovative IT services that can address emerging business opportunities. Assist in the development of customer-specific IT strategies and roadmaps based on clear business cases and benefit realization strategies. Challenging status quo by benchmarking current operating model with industry best practices is a must.
Digital Program Leadership
Responsible to coordinate digital program activities within the region including the identification of digital initiatives, designation of leadership, on-time completion of status reporting and shaping of the program within the region. As initiatives require the creation of new digital technology, this role is responsible to partner with global It teams to design and implement solutions locally and establish the delivery and support models as required. Act as a liaison to business leadership in digital transformation organization to create a regional roadmap.
Business Case Development
Responsible for contributing to business case generation and overall project strategies including project plans for major efforts that satisfy the business needs of that functional area for review and approval by management. Also responsible for assisting user management in setting priorities.
Service Portfolio Management
Collaborate with the Global Service Strategy Office to understand the organization's service portfolio and offerings. Work with regional functional partners to identify required IT services and propose appropriate use-case solutions from the service catalog. Continuously assess the effectiveness of IT services and make recommendations for improvements.
Conflict Resolution and Communication
Handle regional functional partners concerns, issues, and conflicts related to IT services, working to resolve them in a timely and satisfactory manner.
Facilitate regular communication between IT and the business to ensure transparency and alignment.
Service Level Agreement (SLA) Management
Collaborate with the Global Service Strategy Office to establish SLAs that meet projects and initiatives defined expectations. Monitor SLA performance and work with IT teams to address any deviations or service disruptions.
Team Management
Responsible for hiring and professional development of staff. Selects, develops, coaches, and reviews associates/employees and contingent workers. Conducts interviews, individual performance and development planning performance reviews, other supervisory interactions and proposes salary increases.
Local Employee Enga
