.Sobre Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Descripción del puesto de trabajo:**Job Track Description**:- Requires formal and relevant expertise in a professional, sales, or technical area.- Performs technical-based activities.- Contributes to and manages projects.- Uses deductive reasoning to solve problems and make recommendations.- Interfaces with and influences key stakeholders.- Leverages previous knowledge and expertise to achieve results.- Ability to complete work self-guided.- College or university degree required.
**General Profile**- Requires knowledge and experience in the field.- Will acquire higher-level knowledge and skills.- Develops an understanding of the company, processes, and customers.- Uses existing procedures to solve standard problems.- Receives moderate guidance and direction from others.
**Functional Knowledge**- Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**- Uses an understanding of key business drivers to accomplish work.
**Impact**- Impacts own team through the quality of the services or information provided.- Works within guidelines and policies.
**Leadership**- No supervisory responsibilities.- Provides informal guidance to new team members.
**Problem Solving**- Uses existing procedures to solve standard problems.- Examines information and standard practices to make judgments.
**Interpersonal Skills**- Exchanges complex information and ideas effectively.
**Responsibility Statements**- Provides onsite end-user support.- Manages hardware and software installations and troubleshooting.- Mentors junior level desktop support members.- Participates in ticket queue management.- Provides onsite smart hand support to other technical towers as needed.- Installs and configures new hardware.- Manages site-level inventory.- Manages ticket queue for local support requests.- Escalates systems outages or problems that are impacting production.- Leads local onsite desktop support members.- Validates that tickets are being assigned and worked in appropriate timeframes.- Performs other duties as assigned.- Complies with all policies and standards.Cierre: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law