It Help Desk

Leading company in the airport industry is looking for a Helpdesk to collaborate in its IT operation.Essential job duties/responsibilities:- Assists other technicians in supporting end user issues and may provide coordination for project related activities.- Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to ensure requests are resolved in a timely fashion.- Determines from computer user the nature of problem, determine whetherproblem is caused by hardware such as printer, cables or telephone, formulates diagnosis and assist users through problem solving steps.- Maintains technical and support (knowledge articles) documentation for all systems supported.- Provides level 2 support as needed to address user related issues.- May perform basic networking or security administration tasks such as deploying firewall rules and creating routes on existing systems.**Requirements**:- 3+ years of experience in similar position.- Hands-on experience in Microsoft suite: Active Directory, Office 365, Teams- English language proficiency both verbal and written.- Related professional career (preferred)**Benefits**:- Law and higher benefits- 100% payroll positionJoin the team!