It Help Desk Technician

The IT Support Technician under general supervisión, is responsibr providing technical assistance, and end-user support related to computer and information systems, hardware, or software.Support includes the installation and configuration of hardware and software, managing IT Service. Management software requests, troubleshooting, and determining best solution to implement or proper escalatir PC/telecommunications, hardware, and software problems, assisting with technology educational initiatives, assist in managing and maintaining hardware and software inventory, and performing related work as required.Monitors ticketing systr incoming requests and incidents.Installs, configures and tests new and updated releases of end-user software systems and computing equipment**Requirements**:Bachelor's degree in a computerPrevious helpdesk/technical support Importante empresaWorking knowledge/previous Importante empresa with IT helpdesk software programs (examples ZenDesk, Zoho, JIRA)Knowledge of MS Windows and Google ChromeUnderstanding of virtual desktops concepts**Benefits**:Insurance of major medical expenses (Sum assured $0,0,0. MXN)Life insurance (Death and MXN Disability)Eight Days of vacation per year, with prior approvom your manager, plus throating holidays in addition to the seven official Holidays in Mexico.Days of Christmas bonusCell Phone ReimbursementTransportation Allowance