You will be part of the Network Operations Center. The team manages our corporate network.
As an Operations Analyst, you will develop your IT skills in a large enterprise, collaborate with people from different countries and enjoy a great work environment.
This Job is located in #LI-Hybrid within Queretaro and will report to Manager.
**Key Responsibilities**
- Analyze, troubleshoots, and resolve network alerts.
- Follow knowledge articles to provide support for these systems.
- Work with cross-function teams of IT professionals to troubleshoot these systems.
- Track the resolution of all issues
- Escalates critical issues to the NOC Shift Supervisor and support teams.
- Work with ISPs and other service providers to create support issues.
**Qualifications**
- Knowledge of telecommunication systems, such as network architectures, IP voice, data, or internet technologies
- Knowledge of servers (Linux and Windows).
- English written and verbal communication skills, including ability to work with customers throughout the organization. (B1 CEFR)
Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.
This job posting may have multiple locations listed. You may work remotely and not be offered to relocate.
**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
**We are "One PPG" to the world.**
**We trust our people every day, in every way.**
**We make it happen.**
**We run it like we own it.**
**We do better today than yesterday - everyday.**
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.
