**General information**- Department: IT Operations.- Technical and disciplinary supervisor: Head of IT Operations on Site- Site: LME**Objetive of the position**Operate office or shop floor systems at LMO site, in compliance with applicable ITSM processes, standards,and IT guidelines**Principal activities**- Contribute to the IT on site, based on valid guidelines and processes (e.G. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.)- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor- Supervise IT infrastructure in the first level support (e.G. by re-starting servers, etc.)- Track local IT jobs and mark detected deviations- Analyze and clarify problems with internal and external partners (e.G. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)- Create and provide solutions for complex problems for the solutions database, according to predetermined guidelines- Process IT service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, standards, and IT guidelines- Service office or shop floor systems by using remote access or by providing on-site support (e.G. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.)- Conduct work packages in IT service requests and IT and carline projects on-site**Requirements**:- Professional career: Bacherlor's Degree.- Education: IT.- Language: English- Relevant experience: IT process operation.- Technical knowledge: Good technical knowledge in Windows operating systems as of XP, Basic knowledge of hardware and network engineering., Hardware troubleshooting and replacement. Good troubleshooting skills and understanding when to escalate issues, Troubleshooting Tools.Company / Legal Entity: DCM Draexlmaier Components Aut omotive de Mexico S de RLdeCV, Org-Code: OE-AM-LME-I