It Services Consultant

Working Title:IT Services Consultant
Classification Title:ITC - Career
Posting Details
Priority Application Deadline: Wednesday, January 15th @ 11:55pm PST(Posting will remain open until filled)
Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary
Under the general supervision of the Director, Digital Learning & Technology Solutions, the incumbent will provide timely information technology solutions for the College of Continuing Education (CCE). The IT Service Consultant will work closely with the Digital Learning and Technology Solutions team, the Dean's office, and CCE's program and operational service areas to identify innovative and efficient technical solutions and strategically implement the technical infrastructure for the future growth and success of the college.

Incumbent is responsible for maintaining college computer systems and ensuring maximum availability and reliability; supporting hardware and software technologies employed by CCE; working with CCE team members to research, develop, and implement systems and processes to enable the college's technological growth and development; providing technical training to users; and providing computer-related customer service to CCE staff, faculty, and students.

FLSA:Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range:$5,158 per month - $8,943 per month (Anticipated hiring range commensurate with candidate's education, experience, skills, and training.)
CSU Classification Salary Range: $5,158 per month - $12,730 per month
Best-in-class Benefits:Click here to learn more
CSU Total Compensation:Click here to learn more
Salary Grade/Range:?2
Recruitment Type:Temporary(Annually Renewable)
Time Base:Full-Time
Work Hours:
Work hours are established within CCE's operating hours of Monday – Friday, 7 a.m. – 6 p.m.
Department Information
The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs.
For more information, visit the Sacramento State, College of Continuing Education website athttps://cce.csus.edu/about-cce
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
Further progress within this classification is based on department need and work assignments requiring higher levels of skills and knowledge.

Required Qualifications
EXPERIENCE
Demonstrated experience installing, troubleshooting, and configuring desktop operating systems, such as Windows 11 and Mac OS.
Experience maintaining accurate inventory records of office and/ or computer equipment.
KNOWLEDGE, SKILLS, ABILITIES
Demonstrated ability to function at the Information Technology Consultant-Career skill level, including ability to independently apply technical judgment to both standard and non-standard data applications and systems, solve a wide range of problems, develop practicable and thorough solutions, and use effective communication and listening skills.
Ability to work independently on computer systems to provide solutions to College system issues and individual user needs; interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and troubleshooting in a team environment.
Demonstrated technical writing skills, including the ability to document resolutions, processes, and outcomes in reports, checklists, and knowledgebase articles.
Demonstrated ability to maintain materials, inventory, and technical references and administer facility and system security practices.
Demonstrated ability to configure, modify, and troubleshoot mobile technologies, understanding of a wide array of mobile technologies.
Demonstrated ability to assist or lead others in completing work assignments and projects, including the ability to provide basic work direction and training.
Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
CONDITIONS OF EMPLOYMENT
- Ability to successfully pass a background check.
Preferred Qualifications
Experience working in a higher education system with computer lab technologies, audio video, distance learning systems and presentation technologies.
General experience in the development and implementation of software system rollout strategies, change management, and training of end users.

Documents Needed to Apply
Resume and cover letter.
Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
"As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement." As the regional hub of higher education, Sacramento State is dedicated tolearning and student success;teaching, research, scholarship and creative activity;justice, diversity, equity and inclusion;resource development and sustainability;dedicated community engagement, andwellness and safety.
As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html .
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html .
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by ****** .
Under the Clery Act, this positionmaybe designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.