.We help the world run betterAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Role requires candidate to be located in MONTERREY, MEXICOPurpose and Objectives:Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP.
We are looking for an IT Technology Services Manager who will be responsible for infrastructure support and services along with running SAP's backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.As part of Enterprise Cloud Services (ECS), ECS Delivery is responsible for running customer landscapes around the globe in a 24x7 operations model.
We manage a wide variety of business-critical SAP systems and applications in a global delivery model.
We are responsible for building and operating customer systems for ECS.Within ECS Delivery, Technical Operations is responsible for End-to-end delivery of services and support for ECS Delivery customers.
Scope includes service areas like Event Management, Incident Management, Service Request Fulfillment (Build and RUN), Problem Management, Backup Services, and technical areas such as Application, Database and Server Management.Role:Manage the team based out of India and ensure business critical results while driving innovationBuild action plans and make operational decisions on policies, tactics, and critical talent to the function's business success, to ensure strategic deliveryDrive and deliver team's established annual goals and develop frameworks to ensure critical key performance indicators for the team are met