.**Avance en su carrera en Ball, líder mundial en la fabricación de envases de aluminio sostenibles. ¡Logre cosas extraordinarias cuando se una a nuestro equipo y marque la diferencia en su desarrollo profesional, la comunidad y en todo el mundo!****Primary purpose of the position**:**Essential Responsible Areas**:- Administer and support complex environments including core infrastructure tools and technologies.- Review monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.- Administer systems and/or networking in a large corporate environment with multiple global locations and 15k+ user base.- Perform all duties within ITIL best practices guidelines for Incident, Change, Request, and Problem.- Adhere to all security best practices, and governance and compliance laws such as HIPAA, SOX, GDPR, etc.- Defines detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.- Tunes the infrastructure operating environment parameters to ensure the efficient use of existing resources.- Suggests improvements to optimize the current environment with tools for efficient turnaround.- Performs hands-on administration tasks including installation of infrastructure management tools, configuration of technical environment, backup configuration and recovery.- Demonstrates initiative in resolving problems, balancing conflicting requirements in partnership with others.- Provides Tier 2 (infrastructure) support. Follows support escalation processes as defined.- Creates and maintains standard operating procedures and other necessary documentation.**Professional & Education Qualification**:- Broad training in a related field usually acquired through college level education.- Bachelor degree in relevant field preferred.- Job related experience for 3+ years minimum. 3+ years administration experience implementing solutions for complex infrastructure systems supporting business processes.- Experience in driving technology solutions in a large corporate environment with multiple domains and 15k+ user base.- Proven experience with hands-on infrastructure administration tasks including implementation of approved standard technologies, daily maintenance and support of production environments, automation of repeatable tasks, troubleshooting, post-mortem of critical incidents, and configuration/support of backup and recovery solutions.**Skills**:- Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs.- Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing andallocating the department's resources, timing, etc., needed to assure program(s) completion