Jr Customer Service Representative (Csr)

Descripción y detalle de las actividades- Download/Extract & Analyzecustomer Discrete & Min-Max demand from their portal/tool.- Develop plan to best support/fulfillcustomer Discrete and Min Max demand.- Set and monitor priority for OSP jobsand/or shipments.- Update horse blanket/LOB, customerportal (s).- Communicate with customer in timelyfashion.- Set and manage PRIORITY when planningand communicating Customer CRITICAL parts internally.- Run, analyze and take action ondifferent reporting.- Analyze information inDispatch-Status on open jobs, jobs not moving, CS42 scan, etc.- Review of makes nor released byProduction Control.- Review new adds/changes to deliveryschedule and drive actions from Purchase Order Change Report (POC).- Review demand coverage/shortages andaddress with the appropriate owners - Follow up on customer returns.- Review and take action on ExceptionReport from Corporate Demand Team.- Demand alignment check - CustomerPortal vs. AS400.- Analyze customer mid and long-termdemand profile.- Analyze, quote and respond toContracts on short flow and pull-in requests from Customers.- Response to management on anyKPI/Past Due a/o projected past due inquiries.Experiência y requisitosEnglish 90%Professional degree6 months' related experience as a CSR on Production Control role.Microsoft (Excel, Power Point, Word)- AS400 System (Preferible)- Analyze, quote and respond toContracts on short flow and pull-in requests from Customers.Beneficios- Beneficios de acuerdo a la LFT**Número de vacantes** 1**Área** Materiales**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera sin título**Inglés **Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p. viajar** No