Jr Marketing Ops Specialist, Amazonmusic/Ccmp/Mmo

English level C1 or equivalent- 1+ year(s) experience implementing and configuring digital marketing campaigns- Campaign management experience using cloud technology (e.G. Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.G., IBM, Teradata, Adobe).- Solid understanding of and detailed experience with digital marketing- Proficient business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users- Proven ability to build effective partnerships with business owners and technical partnersKey job responsibilities- Manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.- Support and maintain automated digital marketing solutions using Amazons Marketing tools.- Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.About the teamMexico City, DIF, MEX- Experience with HTML, CSS, JavaScript- Experience working with large-scale, complex datasets- Experience managing and triaging user submitted issues via ticketing system(s)- Basic Excel skills