Junior Noc Analyst

Job Title/Location

Who We Are

The Role

We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.

What You'll Do
- Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.
- Ensure incident management processes and SLAs are respected.
- Participate in the process of change control and releases to ensure relevant procedures are followed.
- Administer service requests and official communication processes.
- Aid in ticket management and reporting tasks.
- Ensure corporate notification SLAs are adhered to.
- Perform tier 1 troubleshooting and analysis based on runbooks or operation guidelines.

What You'll Bring
- Good English language and communication skills (both oral and written are required).
- Working knowledge of Help Desk/Customer Support center operations.
- Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
- Ability to multi-task, and quickly adapt to change.
- Willing to learn in fast pace.
- University degree or relevant experience.
- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or _
- exhaustive._
- The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._