Junior Operations Supervisor Call Centers

**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Av Shutan Medina -Mérida, Yucatán**:**Job Title**: Jr, Operations SupervisorOversee and execute administrative and operational processes to build strong client relationships through team performance.**Responsibilities**:- Communicate regularly with clients to strengthen commercial ties.- Participate in staff selection to ensure alignment with values and job requirements.- Supervise team performance to meet KPIs.- Report updates for accurate billing and payment.- Implement process improvements based on data analysis.- Address employee concerns regarding support areas to ensure their well-being.**Skills and Qualifications**:- Frustration tolerance- Assertive communication- Effective verbal and written communication- Client and team management- Results-oriented under pressure**Benefits**:- Permanent contract- Social benefits- Free courses**Salary**: 16,000 MXN gross- Schedule: Monday to Friday, weekends off**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Inicial**Función departamental**:Administrativo / Secretarial**Industria**:Call Centers / Telemarketing**Habilidades**:- Call center- Customer service- Client facing