Job Category
Employee Success
Job Details
**About Salesforce**
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Responsibilities**
- Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, high visibility Benefit and LOA Programs
- Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs
- Primary liaison between Benefit vendors and Salesforce employees.
- Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit-related matters to aide in Tier 0 and Tier 1 resolution
- Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
- Track, report and analyze case trends utilizing Service Cloud, a Salesforce technology-based case management system.
- Manage or participate on special projects/programs requiring Benefit department stakeholder input.
- Evangelist of continued adoption of the shared services Tier 2 Benefit model.
- Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
**Requirements**:
- Minimum 3 years' of consistent track record of experience in human resources, including benefit administration & vendor management experience
- Exceptional verbal and written communication skills (Spanish, English and Portuguese, desirable)
- Excellent presentation skills
- Prior experience with working in a centralized human resource function preferred.
- Ability to build, develop, implement and engage in new service delivery approaches and scalability
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
- Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
- Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
- Ability to make decisions guided by policies, practices, procedures and business plan.
- Uses best practices and knowledge of internal or external business issues to improve delivery of services.
- Works independently as a self-starter and collaboratively; receives moderate guidance on day-to-day work and deliverables. manage time and prioritize activities while performing effectively under pressure
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.