.**Get to Know ESQgo - A Leading Amazon Law Firm**Based in California but serving the needs of entrepreneurs and businesses across the world, ESQgo, PC offers a wide array of intellectual property services to meet the demands of the modern commercial world. With a focus on the unique challenges of e-commerce, we work closely with sellers and other businesses, from startup to growth.**Overview**:The Operations Manager has limited responsibilities for the day-to-day management of the Firm's business operations.**Reporting Relationship**:The Operations Manager reports to and works under the direction of the Owner.**Authority**:The Operations Manager manages lower-level business functions of the Firm in accordance with the Firm's policies and procedures and obtains approval from the Owner for mid-level and higher business functions.**Responsibilities**- Assists Owner with recruiting, onboarding, training, disciplining, and offboarding non-attorney staff.- Assists with implementing, enforcing, improving, and maintaining the Firm's personnel employment policies and providing feedback and assistance to the Firm's support staff.- Arranges for back-up and provides back-up (if needed) when support employees are absent.- Participates in drafting evaluations of support staff and makes substantive recommendations to the Owner regarding work assignments, promotions, discipline, terminations, etc.- Proactively provides feedback and data to the Owner regarding staffing needs.- Performs liaison function between the Firm and the Vendors.- Supporting isolating projects from planning to execution to closing- Identify and support any ongoing actions required by vendorsAssures that employees have the tools they need to perform their duties:- Purchases routine office supplies within the budgeted amount; - Researches and receives approval from Owner for the purchase of office equipment & furniture; coordinates delivery and installation; - Manages the Firm's Intranet resource library, including all reference materials; Ensures effective onboarding of new team members; and- Support the collection and provision of performance feedback for the Owner to use in evaluation conversations. Support the documenting of evaluations and upkeep of HR files.With direction from the Owner, implements and maintains the Firm's policies, systems & procedures:- Ensures the Firm's activities are fully documented in writing; - Trains staff in their respective duties using the Firm's written policies and procedures; - Monitors and enforces the Firm's PSP (Policies, Systems, Procedures), and identify pressure points in PSPs to be refined and improved