.**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:**The Opportunity**:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates.- Update SOP with updated troubleshooting instructions and process changes- Mentor new team members in understanding customer infrastructure and processes- Perform alert analysis for driving incident reduction- Escalate high priority incidents to customer and organization stakeholders for quicker resolution- Contribute to planning and successful migration of platforms- Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution- Provide inputs for root cause analysis after major incidents to define preventive and corrective actions**What you need**:- Experience building automated pipelines with Azure DevOps required.- Proficiency with Microsoft Windows Server technologies including Internet Information Server (IIS) and SQL Server required.- Experience with Azure and Cloud Service continuous delivery systems required.- Experience with appDynamics, kibana or similar tools utilized for issue triaging required.- Proficiency with PowerShell or other scripting languages preferred.- Experience with ticketing for BAU.**_What we believe _**_: _- We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. _**_Humility: _**- We will listen, learn, be empathetic and help selflessly in our interactions with everyone. _**_Humanity: _**- Through business, we will better the lives of those less fortunate than ourselves. _**_Integrity: _**- We honor our commitments and act with responsibility in all our relationships.**_Equal Employment Opportunity Statement _**- UST is an Equal Opportunity Employer. _- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran