.At Amazon, we're working to be the most customer-centric company on earth. As a Site Training/Learning Manager (also known as a Learning Area Manager), you will have the opportunity to lead the Training and Learning & Development space at our site in Hermosillo, Sonora, Mexico. This is a permanent role which is an active member of the site leadership team reporting to the Operations Manager, with visibility and potential to support network initiatives. In this role you will drive and support site performance and have a strong ability to influence others.To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands-on approach.Key job responsibilitiesBe a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience.Create, manage and implement standardized training programs ensuring they are consistently implemented, tracked and recorded.Track and communicate Learning progress at a local and network level.Lead a team of Training Process Assistants, including their development & performance.Oversee Forklift Verification Program and ensure documentation is compliant and up to date.Analyze data to suggest improvements for training & operations and drive continuous improvement activities.The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis.All the while, you'll keep your eyes on the prize: building up a growing team and cementing Amazon's wider Operations as a great place to work. In the process you'll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly.BASIC QUALIFICATIONSCompleted Bachelor degree or at least 2 years as Amazon Blue badge employee.1+ years of prior experience working with and delivering training & information to employees.3+ years of general experience.English Intermediate-Advanced (B2+).PREFERRED QUALIFICATIONSExperience leading a team of between 1-8 hourly team members (including day to day activities and ongoing development).Experience that shows steady progression and ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.Previous Kaizen/Continuous Improvement experience.Supporting training within a site with a large amount of forklift activity.Degree in a related discipline (Business, Human Resources, Engineering, etc...).Demonstrated experience in coaching and development of employees.Strong analytical skills and ability to interpret data