**Summary**:Manejar y coordinar todos los procesos, principios y directrices administrativos de P&O Services para un pequeño grupo de clientes**About the Role**:LI-Hybrid**Key Responsibilities**:- Perform and deliver high quality training activities in Novartis Learning Management System- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time- Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents- Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.- Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.G., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.**Essential Requirements**:- Bachelor's degree in HR/Business Administration, Psychology or related field- Proficiency in English, spoken and written- Minimum 1 years' experience in Learning or with ticketing management systems.- Demonstrated ability to work in cross functional teams in an international environment, Passion for learning - Learning Agility, Excellent written and verbal communication skills, Solid organizational skills including attention to details and multitasking skills.**Desirable Requirementes**:- Work experience in virtual/remote teams is a plus- Fluency in an additional regional language is a plus as French or Portuguese- Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve_DivisionPeople & OrganizationBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaHuman ResourcesJob TypeFull timeEmployment TypeRegularShift WorkNo**Ajustes de accesibilidad**: