Linux Technical Support Engineer (Based In Mexico)

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.

**Responsibilities**:

- Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction
- Performing analysis and evaluations of technical performance and reliability of products, systems and services
- Maintenance of internal and external knowledgebase on company's products and troubleshooting procedures
- Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs

**Requirements**:

- Desire to grow as an IT professional with a focus on advanced/expert Linux knowledge
- Understanding of OS structure and Linux configuration skills
- Operating system installation, configuration, upgrade, and maintenance experience (Linux)
- Networking and network services (Linux) configuration experience
- Experience with troubleshooting/monitoring utilities (Linux)
- English (Upper-intermediate or above)
- Great communication and interpersonal skills
- Ability to stay calm and focused
- 1+ years of experience in a software company

It will be a plus:

- Redhat or LPI certificates (would be considered as a huge plus)
- Web/mail/MySQL/DNS services on Linux (any Unix based OS)
- Experience in virtualization systems (Xen, KVM, VMware)
- Experience in hardware storage and data over Ethernet (iSCSI, FC, AOE, etc)
- Docker, Kubernetes, OpenStack experience (would be considered as a plus)
- Ability to work in shifts