PURPOSE The Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.ESSENTIAL DUTIES & RESPONSIBILITIESProactively contact carriers and customers to ensure pickup and delivery appointments are set and trucks are in route when expected.Complete data entry after obtaining track and trace updates on shipments.Coordinate and assist with the collection of appropriate documents from carriers.Maintain constant and clear communication with carriers to ensure timely pick-up and delivery of all shipments.Handle a high volume of calls and emails daily.Maximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverage.Provide support and resolution to customer problems following standard operating procedures (SOPs) and escalate to proper business function as needed to help maintain high quality customer satisfaction.Serve as back-up coverage to support additional needs of other department team members to ensure complete client satisfaction.REQUIRED KNOWLEDGE/SKILLS/ABILITIESExceptional attention to detail.Service mentality, positive and effective communicator.Willingness to learn, improve, and receive coaching/constructive feedback.Must be willing to work through unexpected problems to find a reasonable solution.Detail-oriented and problem-solving skills.Ability to work professionally and effectively with a diverse group of individuals.Advanced technology skills with a strong focus on data entry, Microsoft Office products, and email correspondence.Ability to quickly learn and navigate through multiple systems proficiently.Ability to self-manage and proactively assume tasks and communications.QUALIFICATIONSHigh school diploma, or equivalent.Associates or College Degree preferred.1+ years' experience in administrative support role preferred.1+ years' experience in customer services role preferred.Bilingual - English and Spanish preferred.Must be able to work night shift schedule from 2pm-11pm (CDT- Chicago) in our office located near Monterrey.PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment: The work schedule of this position will be determined based on the organizational needs; it will be subject to change based on business demands and will require work outside of standard business hours.#J-18808-Ljbffr
