**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitor customer load board and information flow in the Transportation Management System
- Maintain any team mailboxes
- Perform relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition
- Act as a resource and support for peers when needed
- Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
**QUALIFICATIONS**
Required:
- High School diploma or GED
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Ability to work flexible schedule on occasion
- Ability to travel up to 5% (domestic and/or international)
- Site Specific: Fluent in Spanish and English (written and verbal)
Preferred
- Bachelor's degree from accredited college or university
- Information systems acumen
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to adapt to an ambiguous and changing environment
- Values a diverse and inclusive work environment
**Disclaimer**:
- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
**Benefits**
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
