Job Summary:The Insurance Operations Associate ll is responsible for supporting achievement of service level agreements within area of responsibility by following established procedures to review, verify and process incoming insurance-related documentation and update system of record as required.Key Responsibilities:- Process insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, researching exceptions, entering changes and updating system of record to ensure accuracy and completeness of database information- Locate loans and match to excepted data by following established procedures to review captured documentation- Conduct database searches for corresponding loans and update system of record- Facilitate the achievement of service level agreements by entering data and processing assigned insurance-related documentation queues quickly and accurately to meet department quality and productivity standards- Build insurance operations skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operationsSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experience- 1 or less years of experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Ability to follow established procedures to complete data entry and processing tasks- Basic knowledge of procedures and best practices for documentation processing- Working knowledge of Microsoft Outlook, Word and Excel and Power point- Ability to utilize effective research and investigative techniques- Effective verbal and written communication skills- Utilize established procedures to guide decision-making- Maintain a professional, polished and poised demeanorIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.