.Are you ready for a work adventure in sunny México?To complement our team in Mexico City, we are looking for a professional, motivated and committed German-speaking Travel Consultant in the area of Luxury Lifestyle Management.
Hybrid in Mexico City or fully remote anywhere in Mexico!Ten Group is the global leader in lifestyle and travel services.
Since 1998, our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention.
Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.Overview of responsibilities:Advise our customers - Premium Cardholders - on the phone and by email in German and English.Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing, etc.Make reservations with airlines, hotels, and destination agencies.Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing.Mediate with passion.Active sales of promotions and exclusive events.RequirementsYour Profile:Have completed tertiary qualification or equivalent training, ideally in the field of tourism.Have several years of professional experience in the travel industry, a tour operator, or in a travel agency.Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.Have good language skills in German and English, in written and spoken; additional EU language is beneficial.Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events, and culture.Are service-oriented, flexible, and able to work under pressure.Have a positive attitude and identify with Ten Group values.Have strong communication skills.Value exceptional service and live by this motto.Are available on a full-time basis.Flexibility: Ability to work shifts and weekends.
(This position is a 40-hour work week with day/evening shifts.
Shifts are either Tuesday - Saturday / Sunday - Thursday; shifts depend on operational requirements.
)Guidelines for Hybrid/Home Office option:Located in Mexico.Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.A secure home office at your confirmed address, free from background noise or other distractions.Internet service must meet minimum requirements and minimum speed check must be completed.BenefitsOur people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals and annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role