.We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.WHAT YOU'LL DO:Responsible for triggering new package requests, patches, and customizations through GPO's & cloud policies.Document solutions & provide workarounds.Knowledge transfer to other teams, handle escalations to the vendor, and coordinate with senior management.Manage the application lifecycle, provide 3rd level application support for Windows, Mac, and Mobile, and align with the Security & Data Privacy teams, as well as Social Partners here at SAP.Be part of a team that plans, tests, and implements M365 Copilot.Work towards sustained adoption and productivity gains within the company.WHAT YOU BRING:A bachelor's degree in computer science, information technology, or engineering.More than 3 years of IT experience with a minimum of 2 years in application packaging and deployment services (preferably through SCCM / Intune & JAMF).Good knowledge of managing core Microsoft 365 Office Apps across all major platforms, preferably with knowledge in PowerShell scripting.Good knowledge of the rest of the M365 suite, like SharePoint Online, Teams, Power Platform, etc.An individual with a robust innovative spirit & critical thinking skill, adept at learning swiftly and fueled by a passion for technology.An excellent communicator, who is comfortable collaborating both 1:1, as well as presenting to a wider audience.Must be able to speak English.This position is a hybrid role that will require being in the office in Monterrey at least 3 days a week.MEET THE TEAM:Join our Microsoft 365 Apps team and provide 3rd level application support for core M365 Office Apps on Windows, Mac, and mobile platforms. You will be responsible for the end-to-end support & operations of this suite of products, as well as handling escalations to the vendor.In addition, with the advancements in Microsoft's GenAI solution, the role will also play a key part in rolling out Copilot, as well as ensuring sustained adoption of the solution.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability