.Career AreaSupply Chain and LogisticsJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.Job SummaryProvides guidance and supervision to ensure the accomplishment of distribution center goals, including those related to budget and cost structure.
Supervision group around 25-30 people.What You Will DoMaking workflow decisions under the direction of management.
Improving service levels and costs for distribution center operations.Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.Implementing productivity, quality, and service standards.
Resolving problems and identifying areas for improvements.
Contributing performance data to strategic plans and reviews.Ensuring all equipment receives preventative maintenance and repairs, as necessary.Adhering to requirements and procedures for safety regulations.Degree RequirementBachelor's DegreeWhat Skills You Will HaveOperational Functions:Making workflow decisions under the direction of management.
Improving service levels and costs for distribution center operations.Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.Implementing productivity, quality, and service standards.
Resolving problems and identifying areas for improvements.
Contributing performance data to strategic plans and reviews.Ensuring all equipment receives preventative maintenance and repairs, as necessary.Adhering to requirements and procedures for safety regulations.Customer Service ManagementDemonstrates an understanding of the underlying concepts and values of a service organization.Seeks help, as needed, in satisfying customers.Identifies key characteristics of effective customer service.Cites examples of keeping the customer as the focal point of all team activity.Ability to communicate directly with customers and understand their needs, creating value for the customer.LeadershipUtilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence