Manager, Program Specialists

.The Manager, FSP Program Support, is responsible for overseeing the team of program specialists across the full scope of program support to FSP account teams spanning operations project management, technical setup, financial measurement and tracking, reporting and documentation. This role partners with overall FSP Support Team and account leadership to enable effective and efficient program execution and improved client satisfaction.**Key Accountabilities**:**Program Kick-Off and Implementation**Oversee, manage and provide guidance to Program Support team for the following:- Ensure proper support for technical setup, financial processes, and initial documentation- Maintain FSP-specific systems and tools in coordination with the FSP account leadership- Ensure where possible standardized processes and documentation for program setup- Enable initial maintenance of program documents, tools, and reference sources within Parexel FSP repositories**Program Maintenance and Support**Oversee, manage and provide guidance to Project Support team for the following:- Collect, maintain, analyze, and report data related to contracted program-specific deliverables, metrics, and KPIs- Implement mitigation plans and escalate to FSP Operational Account Lead when necessary- Maintain program organizational charts- Add, remove, and update content on SharePoint site- Evaluate and recommend appropriate clinical information systems for FSP needs