At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage point into the challenges faced by schools.
Our belief is that real impact in education can only be achieved by improving schools. That's because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.
Toddle is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum planning and assessments to progress-tracking and family communication.
Here are somekey factsabout us:
Currently used by over 1,800+ schools and 1 million+ users from 100+ countriesGlobal revenue distribution:
40% from the Americas
30% from EMEA
30% from APACNet Revenue Retention (NRR) > 115%Net Promoter Score (NPS) > 70Annual churn rate Inbound-led go-to-market strategy fueled by positive word of mouthWe love solving forCreating delightful experiences that help teaching teams collaborate better & be more effectiveBuilding tools that help teachers personalise learning for their studentsHelping teachers around the world connect with each other meaningfullyWe are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.
Here's what you'll be doingWe are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment. The School Success Manager will work with a set of 50-60 schools to deliver the following:
Onboard: Coordinate the setting up of accounts of new schoolsTrain: Work closely with the schools to ensure they are trained in ToddleEngage: Proactively look at schools to ensure that they get the most out of ToddleThe School Success Manager will work directly with the School Success Lead, and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school's happiness.
Key Responsibilities: The School Success Manager role can be split into two key functions: Reactive support and proactive support.
Reactive support
? Cater to the training requests received from schools,
? Coordinate the closing of bugs/ requests received from schools through emails or other communication channels
Proactive support
? Ideate and devise ways to continuously improve our interactions with the schools
? Analyse the usage details from their partner schools and work to improve on the same
? Maintain academic calendars for your partner schools and reach out to them proactively
? Help create training content that we can share with schools to help them use Toddle better
? Help create pedagogical content to support understanding of the users
Is this someone that looks like you?? Is passionate about technology and the impact it can create in education
? Is tech savvy and can quickly learn new technology tools
? Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
? Has prior experience working in a similar role in a B2B organisation (not mandatory)
? Has excellent written and oral communication skills in English
? We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
? Is based anywhere in Latin America
Excited about the role?Here are some more benefits:
Flexibility at workWork from anywhere - home, co-working space, cafe or even the hillsBlock "no-meeting hours" to enable uninterrupted focused workSaturdays are flexible non-working days - dedicate these as you likeExposure to diverse learning opportunitiesWork across different projects & teams to develop skills outside of your core expertiseAccess to a small budget towards learning (e.g. books, online courses, substacks)Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:No cap on the number of sick or casual leavesSpecial paid leaves for childbirth, wedding etc.And if in any circumstance you feel burnt out - there is a little something for this too!No bell curve performance evaluations
We put in a lot of work to hire the best, and therefore we don't expect anyone to deliver less than the best!And yes, a super fun and diverse group of folks to collaborate and grow withStill with us? Here's the process:Shortlisting:Complete the form on this pageWe'll check out your application and assess it for a fitYou will hear back from us within 2-3 days of the submission if shortlistedOnce shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checksWe value everyone's time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to******for any questions
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