.Manager Support Engineer, Region Flex, Amazon MusicAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at Amazon Music.Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience