.Job SummaryA front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties.Generic Expected ContributionsPerforms more complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.Responsible for own work and contributing to team, department and/or business results.
May direct work of non-management staff.Assists more senior associates in achieving business results by:identifying opportunities to enhance the effectiveness of business processes.providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.participating in setting department operating plans.recognizing and celebrating team successes.achieving results against budget within scope of responsibility.Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.Performs other duties as appropriate.Specific Expected ContributionsPositively represent the Company at any location assigned.
Maintain a collaborative working relationship with hotel and any other third-party company employees.Provide concierge services to all resort guests and members in keeping, maintaining the "service first, product second" approach.Provide excellent guest services, including accurate tourist information of the region.Inspire confidence in the Company through professionalism.Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.Attract eligible guests to preview the Company vacation club program using premiums (gifts).Fully inform and confirm every guest about the sales presentation, according to the standards described in training.Create curiosity about the vacation club and encourage guests to tour with an open mind.Complete the administrative work behind booking, manifesting, and confirming each sales presentation.Attend all mandatory meetings and training.Complete special projects as assigned by Marketing Supervisor.Generic Candidate ProfileSuccessful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:Generally, a professional position with specific knowledge in a discipline (e.G., Accounting, Human Resources, Information Resources).
College degree and/or relevant experience typically required.Specific Candidate ProfileHigh School Diploma required.Minimum of one (1) year of experience in customer service, sales, or marketing.Bilingual, ability to speak English and Spanish, fluently.Demonstrate an ability to deliver high level of customer service in all situations