.Position Type Management JOB SUMMARY Position has responsibilir supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.Positicuses on ensuring guest and employee satisfaction and achieving the operating budget.CANDIDATE PROFILE Education and Importante empresa High school diploma or GED; 2 years Importante empresa in the spa, guest services, or related professional area.CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence.Ensures all employees have the proper supplies, equipment and uniforms.Comprehends budgets, operating statements and payroll progress reports as needed to assist in tnancial management of department.Manages supplies and equipment inventories within budget.Maintains cleanliness of spa and related areas and equipment.Understands the impact of departments operations on the overall propernancial goals and objectives and managing to achieve or exceed budgeted goals.Ensuring and Delivering Exceptional Customer Service Sets a positive exampr guest relations.Interacts with guests to obtaedback on product and service levels.Handles guest problems and complaints.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings acusing on continuous improvement.Strives to improve service performance.Conducting Resources Activities Solicits employedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.Ensures employees understand expectations and parameters.Brings issues to the attention of the department manager and Resources as necessary.Observes service behaviors of employees and providiedback to individuals.Participates in employee progressive discipline procedures.Participates in an on-going employee recognition program.Reviews comment cards and guest satisfaction results with employees.Supports a Spa orientation progrr employees to receive the appropriate new hire training to successfully perform their job.Supervises on-going training initiatives and conducting training when appropriate.Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.Celebrates successes and publicly recognizes the contributions of team members.Ensures property policies are administerirly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Assists the Spa Director in managing the day-to-day operations of the spa as necessary.Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture