Mx Customer Services Associate

Customer Services AssociateFull Time | HybridLocation: San Luis Potosi, MXAbout the Role:Innovate with Benchmark Digital as a Customer Services Associate. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint.Responsibilities:Support Leadership team to ensure customer satisfaction and growth among a portfolio of customers.Draft business requirement documentation for project specifications related to business analysis.Develop an understanding of clients' operations and systems.Support Unit Leads with administrative tasks for customers.Collaborate with internal teams to build and deliver on customer expectations.Education:Bachelor's degree (B.A./B.S.) in administrative fields, Marketing, Public Relations, or similar.Qualifications & Experience:1+ year relevant customer service experience, highly desired.Results-driven mentality.PowerPoint skills and experience with Excel preferred.Adaptability to work in a fast-paced and multitasking environment.Proficient English skills, both spoken and written.Exceptional listening, communication, and presentation skills; highly organized, collaborative, and detail-oriented.Empathetic, positive attitude with a desire to help our team support customer needs.Willingness to travel and adapt to changing schedules and environments.Questions about the position? Please contact our HR Mexico Team at ******.#J-18808-Ljbffr