.**New Business Development Liaison****Position overview**:We are currently seeking a highly-motivated, driven New Business Development Support Liaison for our Customer Experience Team in Monterrey, NL, Mexico, who will be responsible for working with the NBD team to streamline a new customer's initial ordering processes with Optimas. The NBD Support Liason will ensure the team provides best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives. If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!**Main responsibilities**:The New Business Development Liason is an expert who helps to maintain strong customer relationships and will be responsible for the following:- Act as main contact for the New Business Development team for setting up new accounts and parts, sourcing materials and samples, and expediting orders through the system to meet customer expectations**.**:- Provide expert advice to NBD Directors and strategic input to assist with training, problem solving, and decision making.- Update status and upload reporting to customer portal as required.- Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.- Communicate effectively with the Supply Chain team and other internal departments- Meet or exceed Customer Service Rep Key Performance Indicators.- Make critical decisions daily- May prepare and/or present proposals and quotes and recommend product based on customer needs with the ability to develop root cause analysis.- Compare and evaluate possible courses of conduct, acting or making a decision after various possibilities have been considered.- Carry out major assignments in conducting the operations of the business. Collaborate with Operations to meet urgent customer demand and orders.- Collaborate with Technical Service Department on Quality issues.- Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.- Continued growth and retention of account.- Facilitate smooth transition of accounts from NBD to CS.**Key Competencies**:- Strategic Vision.- Building organizational capacity.- Results driven.- Embrace change.- Collaboration and Influence.- Entrepreneurial spirit.- Customer value and Market focus**Skills and Qualifications**:- Expert in Customer Service— Work to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers
