The Insurance Operations Associate Team Lead l is responsible for providing leadership and supervision to insurance operations team bydelegating workload, monitoring and managing direct reports, collaborating with team management and guiding achievement of quality andproductivity standards within area of responsibility**Key Responsibilities**:Support insurance operations management team by overseeing completion of delegated tasks, distributing production andquality reports to individual team members and assisting with workflows as required to ensure accurate and timely processingof insurance-related documentationCoach and develop team leads' by supervising managerial responsibilities and providing advice and direction to ensure acohesive and effective approach to department leadership and guidanceGuide delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions ofteam members, monitoring adherence to established guidelines and collaborating with team management to recommendimprovements and share feedback on effectiveness of insurance servicing operations.Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaboratingwith management to develop performance evaluations and promoting best practices to ensure effectiveness and achievementof department standardsto support multiple workflows and resolve complex, escalated processing issuesSupervise daily operations of team by coordinating and communicating employee tasks, measuring performance andproviding feedback to achieve high productivity and meet service level expectationsMonitor and track team productivity against established metrics to measure success and provide leaders with actionableinformationJOB REQUIREMENTS**Functional Skills**- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability and understanding of documentation processing systems, tools and technologies; knowledge of rules-based processingworkflowsAbility to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self andothers- Ability to manage expenditures to budget- Ability to coach others by sharing knowledge and advice; provide useful feedbackand contribute to performance reviews- Effective verbal and written communication skills