.The role of the Night ManagerCoordinate and maintain professional relationships with other departments such as Reservations, Housekeeping, Food and Beverage, Security, Engineering, etc.Acting as the ultimate authority in the hotel during the night shift. Respond to a wide variety of customer requests by accurately assessing guest needs and requests and making personal recommendations and suggestions.Essential FunctionsRespond quickly and efficiently to any emergency or security situation in the hotel.Follow up on pending disturbances and report and address any inconveniences that occur during the shift.Review pending check-ins and check-outs for the day. Schedule Check Outs according to departure schedules.Reconcile bank terminals and various payment methods.Review guest rates at home and analyze changes and comments in the system.Review the day's cash cuts and correct as necessary, providing follow-up and feedback to those involved.Conscientiously tour the property, give timely follow up to different departments according to what is found. Monitor activities of other departments, always prioritizing guest service.Perform nightly system audits and prepare daily operational reports.Act on all matters related to the safety, satisfaction and welfare of hotel guests and employees.Receive reservations, changes and cancellations.Communicate important events or VIP guests to the entire night team.Assist in the preparation, testing and execution of contingency plans for system failures and emergencies, i.E. Opera system failure scenarios.Maintain good working relationships with all departments, both morale and excellence in the department through leadership and a fair and consistent display of discipline.Ensure that the reception area, lobby, motor lobby, reception and executive offices are clean and presentable at all times.Be responsible for departmental equipment and stationery, coordinating and maintaining its upkeep as needed, ensuring adequate departmental supplies and strict cost control.Analyze and perform blocking to perform upsell.Perform upsell auditing and reporting to ensure timely delivery of upsell.Constantly follow up on emails from frontdesk.Loscabos and ensure they are orderly and up to date.Knowledge and SkillsEducation :College education in Hospitality or Business AdministrationExperience :Minimum of two (2) years in a leadership role with a strong track record in a luxury resortMinimum experience of two (2) years in the reception area or guest relations.Ability to communicate, read and write in English and Spanish. Extra languages are a plus.Skills and Abilities :Ability to work with all hotel systems and maintain a high attention to detail.Understand and ability to deliver high quality, luxury service standards