On-Site Technical Support L2

Applications open until DECEMBER 08, 2024Job type: TemporaryResponsibilities and AssignmentsIT assets managementConfiguring hardware, devices, and software to set up employee workstationIT induction with new employees as part of onboarding processesConfiguration and troubleshooting hardware, software, networks, and Microsoft OfficeManagement of Active Directory, user account creation, Shared Mailbox, distribution listPrinter installation and troubleshootingBasic networking troubleshooting and device hands-on maintenanceAdmin centre management of MS 365, MS Exchange, Azure Active Directory, Skype for Business Server, StarLeaf Cloud Portal, and SharePointMobile Iron and Intune Mobile Device ManagementManagement of multi-factor authentication PingOne PortalManagement and monitoring of the ServiceNow ticketing system to process support actionRequirements and QualificationsEducation related to ITAt least a year of experience providing IT SupportAdvanced English level (spoken and written)ITIL Foundation (desirable, not mandatory)Position 100% on-site (09:00 to 18:00)Customer service-orientedITSM tools experience (tickets' lifecycle)Process StagesStep 1: RegistrationStep 4: OnboardingStep 5: Hiring#J-18808-Ljbffr