.We are searching for a highly motivated professional with client facing and training experience to join our Onboarding team! We are looking for someone who is enthusiastic for Customer Success and Customer Experience and has a deep love of working with customers to make them successful. This person must be able to self-manage in highly visible role within the organization requiring a combination of technical and interpersonal skills to be successful.**Responsibilities**:- Serve as a trusted advisor to our customers during onboarding phase- Train customers and host hands-on workshops for customers on all products/features- Provide customers with best practices, use cases and other examples for them to use as guidance while adopting our products.- Identify ways our customers can improve their day-to-day workflow for video publishing with our products- Serve as a customer advocate, conveying customer requirements, submitting feature requests, and other feedback to Product Management and Executive Leadership when necessary- Provide recommendations to customers for additional product features or other technology partners within the Brightcove ecosystem, as required- Maintains a professional and courteous manner with customers- Respond to customers in a timely and attentive manner- Present on customer lessons learned from engagements to help improve Onboarding process- Set a path to success for all customers- Act as primary point of contact, addressing product functionality questions and identifying basic problem resolution and escalating more complex problems for resolution, to other internal resources/management, as required- Monitor and track progress of key implementation milestones, timelines and risks with frequent customer status video calls- Maintain and update weekly project status and customer notes for each Onboarding engagement within Gainsight CRM system**Qualifications/Experience**- 2+ years experience in a customer-facing or customer service role- Proven ability to manage several onboarding projects to successful completion, ability pivot from one task to another and work within tight deadlines- Demonstrated experience with SaaS software and technologies (HTML, CSS, JavaScript, in-browser debugging, etc.)- Functional proficiency with the Salesforce and Gainsight platforms- Bachelor Degree or equivalent in Digital Media, Computer Science, Engineering or related field- Highly motivated professional with experience working in a customer facing role- Great at solving problems and critical thinker- Highly enthusiastic and strong passion to work with customers to make them successful- Able to work independently and as a part of a global team**About Brightcove**Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world