Online Checkout Specialist

Mexico, Mexico

Office

Shift work

Junior

We are currently looking for customer service advisors to work in person near Reforma 222.

**Responsibilities**:

- Enter and maintain accurate and up-to-date records of drivers documents;
- Confirm the identity of individuals by cross-checking provided information with reliable sources, databases, or records;
- Conduct background checks on individuals, which may include criminal history checks, driving experience checks, etc;
- Identify and report fraudulent activities or discrepancies in information, documents, or identities;
- Maintain a high level of accuracy in the verification process to minimize errors and discrepancies;
- Ensure that sensitive information is handled with the utmost care, adhering to privacy and data protection regulations;
- Stay informed about changes in regulations, verification methods, and technology to enhance skills and knowledge;

**Qualifications**:

- PC knowledge at the confident user level;
- Google products knowledge: Google Sheets, Google Docs;
- Grammatically correct in written and verbal;
- Competent verbal and written communication;
- Native language speaker (depending on the supported country).
- Attention to details;
- Communication: the ability to convey information, thoughts, ideas;
- Strong interpersonal and intrapersonal qualities;
- Teamwork: tendency to care about helping team to achieve a common goal;
- Problem-solving: analytical thinking to quickly identify and resolve technical issues;
- Willingness to learn: always open to - or seeking out - new experiences, skills and information that improve his/her abilities and knowledge.