Operations Analyst - Mx

About DraiverDRAIVER is an industry-leading logistics platform that enables the planning, coordination, and execution of vehicle movements. We streamline logistics by connecting companies with transport needs to independent drivers through our technology suite. Our all-in-one app provides our clients with the tools to power vehicle movements.Role DescriptionWe are looking for an Operations Analyst to assist the team in effectively managing the execution of transfers and continuing to provide exceptional service to our clients while improving internal processes.As an Operations Analyst, you will participate in the logistical coordination of vehicle transfers to ensure service levels and other key performance indicators. You will be in constant communication with clients and drivers to ensure the proper execution of transfers and to identify improvements that can make transfers and operations more efficient.ResponsibilitiesManage trips and driversEnsure the proper execution of tripsResolve operational issuesAttend to support requests from clients and driversDesign processes and routines that help improve internal and client operationsMonitor key performance indicatorsAnalyze relevant information to gain insightsRequirementsBachelor's degree in engineering, administration, or related fieldsExperience in operations, logistics, startups, or fast-growing companiesExperience in customer service and technical supportIntermediate or higher level of English is desirable (not mandatory)SkillsCritical thinking and problem-solvingAbility to work under pressure and handle multiple tasksEffective communication and incident managementAnalytical skills and proactivityStrong work ethic and eagerness to learnProficiency in Excel / Google Sheets and Google SuiteWhat We OfferCompetitive salary and benefitsDynamic environment with plenty of learning opportunitiesA chance to contribute to the growth of operations#J-18808-Ljbffr