.-Job descriptionWe are currently seeking an experienced professional to join our team in the role of **Operations Analyst R&O LAM****Role purpose**Performing support actions for R&O Team related to processes, quality and compliance ensuring efficiency and efficacy of the department. The Operations Analyst works as focal point between HSBC Global / HR Stakeholders and LAM R&O team, she / he must analyze, cascade and follow up the compliance of the team vs Standards established for R&O globally and locally, meanwhile must deliver tangible resources as manuals, flow charts and instructive slides that helps team members of R&O to accurate perform their roles within the expected quality.In addition, she / he will get involved in some projects / tasks about continuous improvement, technological tools implementation, process simplification and negotiation with R&O Internal clients and vendors to add Value and facilitate Resourcing and Onboarding Operation and compliance reaching.**Principal Accountabilities and Responsibilities**- Project Management related to Innovación and Continuos improvement for Resourcing & Onboarding department (R&O).- Presentation of initiative results through the delivery of executive reports and slides.- Follow up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.- Coordinating / Executing Training sessions for R&O Managers, recruiters and analysts.- Process mapping and work flow charts.- Creating of work manuals and support resources for R&O staff.- Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.- Internal regional communication of the department.Requirements**Experience**- Excellent knowledge of the recruitment market- Advanced English Level- Experience of using relevant software packages, i.E. Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.- Project Management knowledge and serious understanding of the continuous improvement importance.- Experience working in relevant environment/s, i.E. proven track record of process and operational management is desirable but not essential- Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers- Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications**Abilities**:- Understanding and experience of a global resourcing function.- Problem solving and GAP´s analysis.- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences