What you'll do:
- Act as a business partner for the CSM team, providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.
- Leverage data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
- Interpret data and provide ongoing reporting.
- Aid in the deployment and ongoing hygiene of Customer Success Platform (Gainsight, Salesforce, PowerBI)
- Provide regular updates on customer success metrics and insights to leadership and stakeholders.
- Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
- Collaborate cross-functionally with major stakeholders in Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and others.
What we are looking for:
- 3-5 Years experience in a Business Operations capacity
- Strong experience with Microsoft Office (Excel, Power Point)
- Strong overall reporting/analytics skills
- Excellent written and verbal communication skills
- Organized with proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time.
- Analytical thinker with the ability to break down complicated issues and simplify complicated processes.
- Strong attention to detail in daily tasks and projects, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams.
- Relevant experience in technology industry (SaaS preferred)
- Experience with Gainsight (preferred)
- Experience with MS Visio & PowerBI (preferred)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.