3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDo you want to be part of one of the fastest growing and fastest moving organizations inside the world's most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, Amazon Transportation Services is looking for an Operations Manager responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.Role is located in Amazon MEX16 in Mexico City with flexibility to travel to any US/MX border city such as Nuevo Laredo-Laredo, Tijuana-San Diego, Ciudad Juarez-El Paso.Key job responsibilities- Weekly and Monthly Business Reviews with couriers to ensure data-driven improvements- Drive continuous improvement projects in 3P managed operation- Execute tactical decisions for the benefit of customers- Understand customs and border crossing complexities to make short term decisions, while designing long term solutions- Define mechanisms to audit and improve 3P performance- Document standard work and conduct trainingA day in the life- Demonstrated strong negotiation skills through document writing and verbal communication- Strong knowledge of customs compliance and trade regulations, understanding the nuances and risks- Sound understanding of business financials, and ability to use data to drive cost improvements through efficiencies proposals or negotiations- Proven analytical and data driven skills, able to both drill down big data and complement with market inputs/nuances to drive conclusions and actions- 3+ years of performance metrics, process improvement or lean techniques experience