.The Citi Staffing Office is a centralized global function which manages the firm's non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier performance management and reporting & analytics.The Onboarding Coordinator will have accountability for performing non-employee onboarding activities in a high volume, fast paced environment with a focus on strong data integrity and quality.Job PurposeFollow documented procedures and processes to onboard non-employees across the globe for multiple sectors across Citi.Develop relationships with users across the business (Hiring Managers, Chief of Staff, Sourcing, Suppliers).Perform onboarding, maintenance, and offboarding activities in the Non-Employee Management System (NEMS).Ensure compliance of onboarding documents with internal Citi policies and regulations at both global and geography/country level.Adhere to required due diligence checks based on non-employee work location.Work as part of a team to provide onboarding support to a wide spectrum of Senior Stakeholders.Act as the first point of contact for onboarding-related queries from clients and escalate as appropriate for resolution.Meet productivity and data quality targets.Maintain high standards for data quality by ensuring accuracy of data entry, adherence to documented compliance and control requirements, and swift resolution of data quality issues/errors.Share ideas for process improvements, automation, and quality/control enhancements around operational and team excellence.Maintain communication with internal Citi business partners and suppliers regarding onboarding cycle time and status.Prioritize onboarding requests to adhere to Staffing Office service level agreements.Manage incoming requests via ServiceNow, with accurate tracking, timely updates, and providing detailed updates to requestors.Provide excellent customer service to both internal and external clients.Knowledge/ExperiencePrevious Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred.Minimum 2 Years' experience of working in an administrative or business office environment with the use of in-house computer systems from Windows and the Microsoft Office package.Minimum 1 Year experience in Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.Experience using Microsoft Office tools:Outlook: create, organize, read and reply to emails, calendar and contact management, creation and management of meeting invites, and creation of signatures for faster email responses.Word: Reference and search for content in existing Word documents related to onboarding tasks.Excel: creation of workbooks, entering and managing data, use of basic formulas and operations