Main Activities: Follow up Order Execution (EDI, delivery creation, shipment...): complete process since Order entering till order shipped. Follow up portfolio & KPI's of service & Root Cause analysis. Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM. Ensure respect of SLA and customize as needed. Be the SPOC of the customer to forward VOC to internal team. Prepare set of documents requested by customer (Co's, Insurance Certificate, Proformas, export documents, etc). Ensure information flow: Lead times, delays, availability stock, blockage at SO/Material level, any other request in logistics. Validate the technical/sales orders. Urgencies/critical request and returns/Quality request follow up. Support to the CCC/BU. Propose and participate in new improvements. Handling customer claim request (LCR or CCMP). Participate in visits and/or consultations of customers and front offices to understand the different logistics solution needs, priorities, and expectations per customer segment. Minimum Requirements: Bachelor's in supply chain, Logistics, Business or Operations Engineering. Ability to look at the numbers, trends, and data and come to conclusions based on the findings. Ability to communicate clearly and professionally, both verbally and in writing. Ability to make independent decisions with little supervision. Ability to proactively seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position. Partner, influence, collaborate & communicate across the enterprise and with the relationships built outside. Independently solve problems and make decisions for primary and strategic execution and tactical issues within the relevant portfolio of projects and/or processes. Work within peer group and leadership infrastructure to ensure that best practice and opportunities are delivered. Strong verbal/presentation and written communications skills working in a complex organization. Fluent in English. Experience with SAP is a must. Leadership. Proficient user of Microsoft Office. #J-18808-Ljbffr