.The LatAm Expansion Team requires a Partner Success Specialist to support the Hotel Team in the acquisition of direct hotel inventory.The Partner Success Specialist (LatAm Hotels) will be responsible for the day-to-day implementation, onboarding, and management of Hopper's fast-growing portfolio of hotel partners. You will support a portfolio of existing partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners, and help optimize performance for your partners.- Responsibilities- Support a broad book of the hotel business and be targeted on boosting your portfolio's performance within the Hopper distribution channels- Liaise with the Market Management teams to smoothly onboard new hotel contracts using various methods available to Hopper- Create partner-specific account development plans and reporting- Build high touch, consultative and strong relationships with our hotels through regular and open communications- Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels- Track hotel performance and interactions within SalesForce- Share ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information- Take a proactive approach on customer success items and problem-solving- Own and develop the day to day relationships with your hotel partners and support the Hotel Supply acquisition team- Deliver quantitative results, business understanding, and strategic insights to partners- Understand pricing and availability metrics and ensure your partners are taking their fair share of sales- Negotiate ad hoc promotions, marketing funds, and discounts from your partners- text**Requirements**:Content- A "can-do" mindset and enthusiasm to own a series of varied problems- Proven ability to communicate across a large portfolio of hotel partners- Solid understanding of the business processes and their impact on the end consumer- A natural curiosity and ability to answer hard questions with data- A preference for action, testing, and reporting on all project performance- A natural ability to communicate and influence internal and external stakeholders- The ability to work with mínimal guidance, be proactive, and handle ambiguity and the challenge of quickly evolving goals- Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business- 5-10 years of relevant work experience in the hospitality industry- Experience with Salesforce or similar CRM- A background with online travel agencies or hotels revenue management teams- Knowledge of SQL, Tableau, or similar data visualization toolsDespite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever