.At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That's our vision. We're driven by it. And we need talented people who share it.If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.The role:Act as the main point of contact, you will conduct phone screens, review patient's basic medical information to determine eligibility, discuss research opportunities, maintain patient database and report recruitment outcomes.Some responsibilities:- Screen potential study participants according to telescreen questionnaire to determine suitability for trials- Accurately review, enter and edit patient information in CTMS system- Book patient appointments into CTMS ensuring that entries are accurate and up to date- Attend all study related training and ensure working knowledge of study protocol- Responsible for meeting daily recruitment targets including but not limited to daily calls made, pre-screens completed, leads contacted in timely manner, screenings/PIV scheduled- Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations- Effectively communicate importance of research participation and relevant study details to volunteers- Provide an exceptional patient experience by building positive rapport and consistent follow-up- Etc...Minimum Requirements:- Excellent English communication - written and verbal skills- Bachelor's degree- Excellent interpersonal skills and telephone manner- A basic understanding of medical terminology would be helpful but not essential- Detail-Oriented/ Microsoft Office(Teams, Excel, Word)- Call center experience-is an assetBenefits of Working in ICON:Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead